L189 — Terms and Conditions

01 General Provisions & Applicability

These Terms & Conditions apply to all members using the l189 platform (website l189.onl and its associated mobile app). By registering, logging in, or using any service on l189, you are automatically deemed to have accepted these terms.

L189 is an online gaming platform operating under a valid international license. Our services are strictly for adults aged 18 and above. Anyone under this age is not permitted to use the platform.

02 Account Registration & Verification

To open an account with l189, you must provide accurate and complete personal information. Each individual may only register one account. Creating multiple accounts is strictly prohibited and may result in account termination.

During registration, you will need to provide an active mobile number and email address. For security purposes, l189 may request identity verification (KYC) at any time, which may require submitting a copy of your national ID or passport.

• Only one account is allowed per phone number and email address.
• Your account password must be at least 8 characters long, and a strong password is strongly recommended.
• Account credentials must not be shared with any third party.
• If you suspect any unauthorized access to your account, please contact support immediately.

03 Deposit & Payment Methods

L189 currently accepts deposits via bKash, Nagad, Rocket, and USDT (crypto). The minimum deposit amount is BDT 200. Deposits are typically credited to your account instantly.

When making a deposit, please ensure you enter the correct amount and reference number. l189 is not responsible for delays caused by incorrect information. For any issues, contact our 24/7 support team.

04 Withdrawal Policy & Process

L189 is committed to returning winnings to members as quickly as possible. Withdrawal requests are typically processed within 2 minutes, with funds sent directly to your mobile banking account.

• Minimum withdrawal amount: BDT 500.
• Withdrawals can only be made to the same payment method used for the original deposit.
• Without completed KYC verification, withdrawals above BDT 5,000 may be temporarily delayed.
• Withdrawals will not be processed until the bonus wagering requirement is completed.
• If unusual withdrawal patterns are detected, additional time may be required for security verification.

05 Bonus & Promotion Terms

L189 offers a range of bonus types — welcome bonuses, deposit match bonuses, cashback, free bets, and VIP rewards. Each bonus comes with its own wagering requirements.

Please read the terms of any offer carefully before claiming a bonus. Generally, you must wager 5x to 30x the bonus amount before it can be withdrawn, depending on the specific offer.

• Each bonus can only be claimed once, unless stated otherwise in the promotion.
• Any attempt to claim bonuses using multiple accounts will result in all accounts being terminated.
• Bonuses are typically valid for 7 days. Any unused bonus will be forfeited once it expires.
• L189 reserves the right to modify or cancel any bonus offer at any time.

06 Gaming Rules & Fair Play

All games on l189 use internationally certified RNG (Random Number Generator) technology. Game outcomes are entirely random and determined without any bias. If a game is interrupted due to a technical issue, l189 reserves the right to void that round and refund the bet.

Players may report any suspicious game result to our support team within 48 hours. Complaints submitted after this period will not be considered.

07 Prohibited Activities

The following activities are strictly prohibited on the l189 platform:

• Creating multiple accounts to claim bonuses or take advantage of promotions.
• Using any software bots, scripts, or automation tools.
• Attempting to collude with other players to influence game outcomes.
• Using the platform for money laundering or illegal financial transactions.
• Exploiting any vulnerability or bug in the gaming system to gain an unfair advantage.
• Harassing, threatening, or engaging in abusive behavior toward other members.

08 Privacy & Data Protection

L189 takes the protection of your personal data seriously. We use SSL encryption and advanced data security technology to keep your information safe. To read our full privacy policy, Privacy Policy View page.

• Your data will never be sold to third parties.
• Information may be shared with authorities upon legal request.
• You can opt out of marketing communications at any time from your account settings.

09 Account Suspension & Closure

You may close your account at any time at your own request. Additionally, Responsible Gaming You can apply for temporary or permanent self-exclusion from this page.

L189 reserves the right to suspend or terminate accounts without prior notice for the following reasons:

• Serious violation of the Terms & Conditions.
• Registering with false or fabricated information.
• Evidence of fraudulent activity.
• Being identified as a minor.

10 Limitation of Liability

L189 is not liable for any losses resulting from technical errors, server downtime, or internet connectivity issues. Wins and losses are a natural part of gaming, and l189 does not guarantee any specific outcome.

If a bet or game session is left incomplete due to a technical issue, l189 reserves the right to refund the stake, but is not obligated to pay out any anticipated winnings.

11 Dispute Resolution Process

For any disputes, please contact our 24/7 support team directly in the first instance. Most issues are resolved within 24 hours. If you are not satisfied with the support team's decision, you have the option to escalate to a higher level.

12 Right to Modify Terms

L189 reserves the right to update these Terms & Conditions at any time. Members will be notified of significant changes via email or in-app notification. Continued use of the platform after any changes constitutes acceptance of the updated terms.

The "Last Updated" date at the top of this page always reflects the latest version. It is your responsibility to review this page regularly.